We design intelligent technology and empower talented people to transform healthcare.

"Our success is built on strong clinical expertise, superior information systems and a proven ability to deliver results. We work hard to ensure that HNI consistently merits the confidence of its patients, hospitals and health plan partners. "

Michael Gonzales / Founder & CEO


Our Values

Create and remain open-minded to new ideas, approaches and solutions.

Be mindful of those we serve and their vulnerability.

Hold ourselves and each other responsible for our actions and inactions.

Elevate our collective genius through collaboration, communication and camaraderie.

Be real. Be honest. Put our best selves forward in all we do.

Influence positive change and transformation in our workplace and in our industry.

Living Our Values

We deliver results to hospital and hospital partners.

We take ownership of our careers.

We embrace a culture of workplace vitality and mutual respect.


Executive Leadership Team

Michael Gonzales / Founder & CEO

Michael started HNI in 2009. Michael is the innovator and leader of the Company’s effort to deliver a model for patient care that seamlessly blends the interests of patients, physicians, hospital systems and health plans. An entrepreneur since 23, Michael has successfully launched service and product offerings in physician services, healthcare technology and hospital development. Michael studied computer sciences and holds a BA in philosophy from Brigham Young University.

Merced Gonzales / CIO & CTO

Merced joined HNI in 2009 and is responsible for its interfacing and connectivity model, successfully creating custom APIs to Hospital Information and Practice Management Systems across the country. Previously, he was VP of Technology at Resolution, a leading Revenue Cycle company, and held various leadership roles at Dell Computer. Merced has a BS in computer science from the University of Texas at Austin and holds numerous Microsoft and Cisco certifications.

Joseph "Skip" Courtney / COO

Skip joined HNI in 2010, and leads the Company’s operations and account management activities. With over 30 years of experience in hospital management in multiple urban and rural markets, Skip has a proven track record of building strong physician-hospital relationships which are critical to ensuring that HNI aligns its activities and focus with the goals of each client facility.

Scott Klosterman / CFO

Scott joined HNI in 2016,and is responsible for all finance and accounting activities of the company. He also acts as liaison between Finance and Operations, supporting and educating the Operations Team to gain greater control and ownership of key performance measures. A CPA and twenty-five year healthcare veteran, Scott held prior roles at Stryker Corporation, DJO Global, and Hanger, Inc. He earned a Bachelor of Science in Accounting from the University of Delaware, and an MBA from The Hankamer School of Business at Baylor University.

Gilda Romero / CQO

Gilda joined HNI in 2009 and is responsible for HNI’s global education, training and compliance initiatives. Working closely with our Clinical and Operational leadership, she oversees HNI’s CORE program. HNICORE™ is HNI’s exclusive thought leadership effort, dedicated to Culture, On-boarding, Resources, and Education. Gilda has more than 20 years of hospital operations experience, including serving in positions such as COO, Associate Administrator, and Vice President of Business Development. Gilda is a graduate of Texas State University.

Jessie Smedley / VP — Southern Region

Jessie brings to HNI over 20 years of operational and executive leadership experience within healthcare systems. Her unyielding commitment to quality healthcare, optimal patient outcomes, and creative approaches to institutional needs aligns her with HNI’s core commitment - a commitment to revolutionize the union of quality and efficiency in the hospital setting.

Debbie Touchette / VP — Eastern Region

Debbie joined HNI in October 2013 and is responsible for local operations and physician relations in our Eastern Region market. She manages on-site program directors, recruitment, process improvement, and business development to partner with the facility in meeting key performance goals. An industry veteran with deep experience spanning over 18 years, Debbie came from HCA where she started both a hospitalist and psychiatric hospitalist program in Jacksonville, FL. Debbie is both a Licensed Nursing Home Administrator and a Certified Rehabilitation Counselor. She earned her BA degree as well as a Master of Science in Health from the University of North Florida.

Craig Menard, MD, MHSA / VP — Central Region

Craig joined HNI in 2017 and is responsible for identifying and addressing staff and physician concerns, providing input on significant health system issues, promoting quality and medical excellence, sharing information between medical staffs and administration, and tackling processes and structural issues. With over 15 years of experience, his unique combination of clinical background and operational competence enriches the patient experience from emergency room to post-acute care.


Clinical Leadership Team

Reuben Tovar, MD / Chief Medical Officer — Hospital Medicine

Reuben Tovar, MD Chief Medical Officer – Hospital Medicine Reuben joined HNI in 2012 and is responsible for clinical leadership, CDI, utilization management and alignment of HNI physicians with the goals of their facilities. Dr. Tovar has been a hospitalist since 2001. Prior to joining HNI he served as President of a 60-hospitalist practice in Austin, Texas. Dr. Tovar graduated from the University of Texas at Austin and earned his medical degree at the Baylor College of Medicine. He is board certified in internal medicine and palliative care.

Khalid Sabha, MD / Chief Medical Officer — South Florida

In 2016, Khalid’s South Florida hospitalist practice, FMA Hospitalists, joined forces with HNI to provide national infrastructure in support of robust growth within hospital and post-acute medicine. He continues to develop both programs within Lee and Collier counties, achieving success through quality-based practices and process improvement initiatives. Khalid completed his residency at St. Joseph’s Medical Center in New York City, and is board-certified in family medicine. After moving to Fort Myers in 2006, he was a hospitalist with the Cogent Healthcare Group before launching FMA Hospitalists with partner Dmitriy Chatskiy, MD. Under his leadership, FMA Hospitalists grew from two to over forty providers.

Mohamed Shaalan, MD / Chief Medical Officer — North Florida

Mohamed joined HNI in 2016 as Medical Director for HNI’s hospital medicine programs for St. Vincent’s HealthCare facilities serving Jacksonville, Florida. He excels at building collaborative clinical teams to enable optimal practice performance. Under Mohamed’s leadership, all three St. Vincent’s hospitalist programs are achieving consistent, quality-driven, patient-centered outcomes. In 2016, Mohamed launched a successful benchmark program to lower medication error percentages, resulting in a reduction in medication interventions from 15.8% to 7.5% within a three-month period. Originally from Egypt, Mohamed completed his residency at St. Vincent’s Medical Center in Bridgeport, CT and is board-certified in internal medicine.

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